Support Tickets (W11-T13)
Ticket-scoped masked account lookup, OTP resend/unlock. No standing PII access -- every action requires an open ticket against the exact phone number.
| Subject | Reason | Status | Opened |
|---|---|---|---|
| No tickets. | |||
Select a ticket to view its masked account lookup.
This view is intentionally masked -- name and email are never decrypted here. A full unmasked exception still requires the separately-approved break-glass grant on the Break-Glass page, not a ticket alone. The elevation request already requires a support_ticket_ref -- pass this ticket's ID there to keep that access ticket-linked too.